WhatsApp Broadcast Solutions for Banking, Financial Services, and Insurance (BFSI)
The BFSI sector, banking, financial services, and insurance, needs to reach millions of customers with the same time-critical message at almost the same moment: a policy renewal reminder going out to every customer whose cover expires this month, an EMI due-date reminder going out to an entire loan book on the same day, a fraud-prevention […]
How WhatsApp Broadcast is Transforming the Fintech Industry
Fintech was built on the promise of removing friction from money. Payments that used to take days now settle in seconds; loans that once required weeks of paperwork are now approved on a phone in minutes. The next layer of friction fintech companies are removing is the friction of reaching an entire customer base at […]
How Chatbots Can Disrupt the Banking and Finance Sector
Banking has always been a relationship business, but the nature of that relationship is changing fast. Customers no longer want to wait in a queue, sit on hold with a call centre, or wade through a maze of IVR menus to check a balance or dispute a charge. They want answers the same way they […]