Five Tips to Create a Well-Behaved Chatbot
A chatbot’s job sounds simple: respond to customers quickly and helpfully. In practice, it’s one of the easiest things to get subtly wrong. A “well-behaved” chatbot isn’t necessarily the most technically sophisticated one — it’s the one that stays predictable, doesn’t waste the customer’s time, and knows when to get out of the way and […]
One Giant Step for Conversational Messaging: Bringing SMS, WhatsApp, and RCS Together
For most of the last decade, businesses have treated SMS, WhatsApp, and voice calling as separate problems. You picked a vendor for bulk SMS, a different one for WhatsApp campaigns, maybe a third for IVR or voice alerts, and then you built whatever fragile integrations you could to keep customer data roughly in sync between […]
Testing Your Chatbot Script Has Never Been Easier
Building a chatbot is the easy part. Making sure it actually works — that it understands what customers type, responds the way you intended, and doesn’t fall apart the moment someone asks something unexpected — is where most businesses stumble. At BhashSMS, we talk to hundreds of businesses every month who are rolling out WhatsApp […]